Delivery & Returns
Delivery
We currently deliver to United Kingdom addresses only. We are not able to accept orders for delivery outside the UK at present. We dispatch from the United Kingdom. Orders are dispatched within {{DISPATCH_DAYS}} working days and typically arrive 3–5 working days after dispatch.
| Service | Cost | Estimated arrival |
|---|---|---|
| UK tracked standard | £{{P_STD}} | 3–5 working days |
| UK tracked, orders over £{{FREE_OVER}} | Free | 3–5 working days |
Prints are sent rolled in a rigid tube, or flat-packed with board backing for smaller sizes. If an item is temporarily unavailable we will contact you with a revised date and you may cancel for a full refund.
Your right to cancel
If you are a consumer you have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You may cancel at any time from placing the order until 14 days after the day you receive the goods. You do not need to give a reason.
To cancel, tell us clearly in writing at {{EMAIL}} or by post to the address below. You may use the model cancellation form, but you do not have to. Simply emailing us is enough.
Once you have cancelled, return the goods to us within 14 days. We will refund the price paid, plus the standard outbound delivery charge, within 14 days of receiving the goods back (or of you providing proof of return, whichever is earlier). Refunds go to the original payment method.
Return postage. Unless the item is faulty or not as described, you pay the cost of returning it. If you chose a delivery upgrade, we refund the standard rate rather than the upgraded rate. We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to examine the goods.
Our 30-day returns policy
In addition to the statutory right above, we accept returns of unused goods in their original condition for 30 days from delivery. This is a voluntary policy offered on top of your legal rights — it does not replace or limit them.
Faulty, damaged or incorrect items
Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality and fit for purpose. If something arrives faulty, damaged or not what you ordered, you have 30 days to reject it for a full refund. After 30 days you may ask for a repair or replacement.
Please contact us with a photograph before returning anything faulty — it is usually quicker to resolve, and we cover return postage in these cases.
Handmade items
Handmade pieces are made individually from natural materials, so each one varies in shape, colour and grain. This natural variation is a characteristic of the item and is not a fault. Your cancellation and returns rights apply to these items in full.
Returns address
{{RETURNS_NAME}}
{{RETURNS_ADDRESS}}
Please include your order number. We recommend a tracked service — until the goods reach us they remain your responsibility.
Payment
Payment is taken through PayPal, which also accepts credit and debit cards — you do not need a PayPal account to pay by card. Our basket is provided by Mal's E-commerce. You will be taken to their secure pages to complete your order, and returned here afterwards. We never see or store your card details.
Contact
Email {{EMAIL}}, or write to Emotive (UK) Limited, Dalton House, 60 Windsor Avenue, London, SW19 2RR.
Last updated: 10 August 2026